Refund Policy

Effective Date: 11 May 2025

At RealAssetPart, we take your investment seriously and prioritize transparency in all financial interactions. Due to the nature of our services, this policy explains under what conditions refunds may be applicable.

1. Investment Commitments

Once an investor has confirmed participation in a project and funds have been received and allocated, those funds are bound to the respective asset or transaction. Refunds are not generally permitted once allocation has occurred.

2. Refund Eligibility (Before Allocation)

You may be eligible for a full or partial refund if:

• You cancel your investment request before funds are allocated or contracts are signed.
• A project is delayed or canceled before final closing or syndication.
• An administrative or payment error occurred (e.g., duplicate transfer).

3. Non-Refundable Situations

• Your funds have already been committed to a live real estate asset or financing pool.
• You missed KYC/AML deadlines and did not respond to verification requests within 10 days.
• You agreed to a lock-in structure that has legally commenced (e.g. bond-like or fixed-horizon instruments).

4. Refund Request Process

To initiate a refund request, send an email to [email protected] including:

• Your full name and investor ID
• Date and amount of transaction
• Reason for the request

All refund requests are reviewed within 5 business days. Approved refunds will be processed within 10 business days to the original payment method or banking reference.

5. Refund Fees

In certain cases (e.g., international wires, reversal of CHF-to-EUR/GBP conversions), banking or processing fees may be deducted from the refunded amount.

6. Legal Basis

This policy is in accordance with Swiss Code of Obligations (OR Art. 62-67) and FinSA guidelines for private offerings and investor protections.

7. Contact

RealAssetPart AG
Sonnenbergstr 135, 6313 Brättigen, Switzerland
Email: [email protected]
Phone: +41 41 808 9518

We strive to provide clarity and fairness in all our operations. If you have further questions, please reach out to our Finance Department.